Returns & Cancellation

Returns & Refunds

Eligible Reasons for Returns

Customer is unsatisfied within 30 days of delivery
Product is broken under a valid warranty claim
Order cancellation within 12 hours of purchase

Return Process

Contact & Timeline: You must email our support team and return products within 30 days after delivery. Returns are time-sensitive — after 30 days, no refunds or store credit will be offered.

Product Condition: Items must be in the same brand-new state and in the original packaging. Damaged products must be returned in original and unused condition.

Documentation: You must provide photos and an explanation for the return. Send the product to the address provided by Customer Support and supply a copy of the shipping receipt with the tracking number.

Refund Processing: It takes 5-7 business days to issue a refund after we receive the return, plus 3-20 business days for the refund to appear in your bank account.

Shipping Costs

All return shipping costs are the customer's responsibility
No prepaid return labels are provided
Shipping costs are non-refundable
For items over $15, we recommend using a trackable shipping service or purchasing shipping insurance
We are not responsible for lost or damaged returns

Additional Policies

Ineligible returns will be discarded or returned at the customer's expense
Broken products will be replaced after photo review and approval
Full refunds are issued to the original payment method
No refund, reimbursement, or replacement is available for outlet goods or reduced-price goods
Gift voucher purchases are refunded as gift vouchers

We have 5 return addresses across different regions: USA, Germany, France, UK, and Lithuania. Contact support for the address nearest to you.

Order Cancellation

You can cancel your order within 12 hours if the order has not yet been shipped. Orders are processed quickly, making cancellations time-sensitive. Please contact us immediately for cancellation instructions.