Terms & Conditions

1. Who We Are

TheraWolf is operated by UAB Rara Digital, a Lithuanian company (company number: 306641699), registered at Gedimino pr., 20, Vilnius, Lithuania, 01103.

When you purchase products from our website, you enter into a contractual relationship with us, governed by these Terms and Conditions. Our products are shipped from fulfillment centers, which may have different addresses than our registered office. For mailing addresses, please contact our customer support team.

Customer Support Email: support@get-therawolf.com
Phone: +1 (314) 237-3088

2. Our Products

• Our products are consumer goods intended for personal use only, not for industrial or professional purposes.
• Products are manufactured by licensed manufacturers meeting US/EU standards.
• Our products are not toys; please keep them away from children.
• Our products are not medical devices and cannot diagnose, treat, cure, or prevent any disease.
• We reserve the right to refuse sales if we suspect purchases are for resale or commercial use.

3. Whom Do We Sell To

Our products are for personal use only. Our website is intended for adults. Age restrictions apply: users must be 13+ (US/Canada) or 16+ (EU).

By making a purchase, buyers confirm they are of legal age, provide accurate information, are authorized to use the payment method, and are purchasing for personal use.

4. Delivery

• Processing time: 1-3 business days
• Shipping time: 5-20 calendar days (may be longer due to customs, weather, or other circumstances)
• We ship to the US, Canada, New Zealand, UK, and European countries
• Shipping costs vary by location and are displayed at checkout
• Non-delivery must be reported within 30 days

5. Returns & Refunds

• 30-day return period from delivery date
• Contact support for return authorization code and return address
• Full refund if product is unused and in original packaging
• Partial refund possible if product has been used but is still resellable (diminished value may be deducted)
• Customer pays return shipping unless item is defective
• Refunds processed within 14 days of receiving returned product
• Refund issued to the same payment method used for purchase

6. Warranty

We provide a two-year standard warranty covering manufacturing defects. This warranty does not cover misuse or mechanical damage. To make a warranty claim, contact support with photos, your order ID, and a description of the defect.

7. Pricing, Payments, and Charges

• Prices are subject to change without notice
• Final price at checkout includes all applicable taxes and fees
• We accept credit cards, PayPal, and other electronic payment methods
• Payments may be processed by our payment partners
• VAT is included where applicable; import duties may apply depending on your location

8. Personal Data And Contacting

We follow industry best practices for data protection. Our Privacy Policy governs how we process your personal data. We may contact you via phone or email for order confirmation or to resolve processing issues.

9. Rules Of Conduct

Users must not:

• Use products for illegal purposes or in violation of any applicable laws
• Use products for commercial purposes without authorization
• Violate intellectual property rights
• Transfer accounts without consent
• Provide false information
• Create unauthorized links to our website
• Interfere with website functioning
• Use automated scraping tools
• Falsify identity or age
• Resell products commercially

10. Disclaimers

Products are sold "as is" without warranties of fitness for a particular purpose. We do not guarantee uninterrupted or error-free website access. Third-party links are provided at the user's own risk. Testimonials may use fictional names with representative pictures. Information is provided for recreational purposes only. Monitor color accuracy may vary.

11. Indemnification

Users agree to indemnify TheraWolf against any claims arising from website use, account misuse, submitted content, rights violations, or law violations.

12. Limitation Of Liability

TheraWolf shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to lost profits, revenue, or data. Maximum liability is limited as permitted by applicable state law.

13. Intellectual Property

All trademarks, copyright, and designs are protected by law. Content may not be copied, repurposed, or distributed without written permission. Commercial use is forbidden without express authorization.

14. Governing Law And Disputes

Please contact our support team before taking any third-party action. Chargebacks should not be requested without prior contact. We have a 30-day complaint processing period. Lithuanian law applies, except where local consumer protection laws specify otherwise. Claims must be brought individually, not as part of a class action.

15. Miscellaneous

If any provision of these terms is found unenforceable, it shall be severed from the agreement. We may update these terms at our discretion. These Terms and our Privacy Policy constitute the entire agreement between you and TheraWolf.

16. Contact Information

Email: support@get-therawolf.com
Phone: +1 (314) 237-3088